Last updated: 20 October 2019

Returns

We are committed to providing the best product and service to our customers. Our returns policy applies to all purchases made online at https://www.brightwitch.com/.

If there is a significant fault with an item, you may choose a refund or exchange.

We do not provide refunds for change of mind. Special consideration may be offered in exceptional circumstances.

Exchanges or refunds must be sought within 14 days of purchase. Proof of purchase must be provided. Refunds will be given using your original payment method.

If you would like to make a return under our returns policy please email: support@brightwitch.com

Shipping

Currently shipping is only offered for online orders within Canada and the USA. International shipping may be arranged for wholesale orders. If you’re interested in wholestale stock, please email: sarah@brightwitch.com

Orders are processed and shipped within 1-2 business days and shipped via tracked parcel.

Copyright

This website and its contents are copyright of Bright Witch. All rights reserved. Content may be shared for personal or non-commercial use, however the content source must be credited. Content may not be used for commercial purposes without express written permission from Bright Witch.

Medical Disclaimer

Information provided about the benefits of tea ingredients is not intended as medical advice, and does not replace proessional medical avice, treatment or care. If you’re unsure about any tea product or ingredients used by Bright Witch, please consult a trusted medical professional, particularly if you are pregnant, breastfeeding, or have a medical condition.

Privacy

Bright Witch is committed to protecting your privacy. We collect and securely store personal information such as your name, address, and email as part of the buying process.

With your permission, we may send emails for marketing purposes. You may opt-out of these emails at any time.

Cookies and Pixels are used on this site to analyse website traffic to help us provide a better consumer experience. Cookies do not access your personal information or information stored on your computer. Cookies may be blocked by changing your browser settings.

Information collected when returning purchased goods will be securely stored for a reasonable period of time. It may be used for protection against fraud and for the purpose of analysis and research. This information may be disclosed to state and territory departments upon request, as required by law.